If you are having technical difficulties please email our support team firstname.lastname@example.org before claiming a refund as they will be happy to solve any problems. 99% of the problems can be solved without the need for refund.
All orders are covered by our money back guarantee. You are entitled to a full refund on a new order if all of the following apply:
We endeavor to process refunds within 24 hours of a valid refund request, but payments may take up to 7 days to appear in your account depending on your bank, card or payment provider.
This Refund Policy is subject to our full Terms and Conditions.
Please note that this applies only for dedicated subnets / tm proxies .
If you have not selected .automatically renew. we will not extend your subscription unless you ask us to do so. If you have selected .automatically renew. when ordering the service you can change this by logging into your control panel at http://panel.limeproxies.com / https://dashboard.limeproxies.com and navigating to the User management' page, where you can find the cancellation button. If you have any trouble with this, please contact our customer services who can change this for you.
All refund requests will be completed within 3 business days. Usually this is done within hours if requested during weekdays.