Skip to content

How do I handle a 407 error message (Proxy authentication required)

407 error message means you have not authorized your internet/server IP address in the Dashboard or you are using incorrect login details if username authentication is enabled. 

  1. Authorizing IPs : This can be done from the "Account" tab in the Dashboard
    Click on "Account" and then "Authorized IPs"

     2. Username and Password: This can be done from the "Account" tab in the                       Dashboard
         Click on "Account" and then "Authorized Users"

NOTE: The username cannot be changed
Allow 30 minutes for the changes to take effect and then use the proxies

Did this answer your question? If not, open a support ticket and a human will pick it up.